Privacy Policy

This Privacy Policy explains how PlatinumArcade (“we”, “our”, “us”) collects, uses, and protects information in connection with our website, mobile game development services, and any related communications.

Privacy Policy - Platinum Arcade

Privacy Policy

Last Updated: January 2025

General Information

At PlatinumArcade ("the Company", "We", "Us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, store, and safeguard your personal data ("Personal Data") when you use our Platinum Arcade mobile application ("App") on iOS devices.

We process your Personal Data in accordance with the applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable data protection laws of Pakistan.

By downloading, installing, accessing, and using the Platinum Arcade app, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy.

Definitions

  • Consent: A freely given, specific, informed, and unambiguous indication of your wishes by which you signify agreement to the processing of your personal data.
  • Controller: An entity that determines the purposes and means of the processing of personal data.
  • GDPR: Regulation (EU) 2016/679 protecting individuals with regard to the processing of personal data.
  • Personal Data: Any information relating to an identified or identifiable natural person.
  • Processing: Any operation performed on personal data, whether automated or not.
  • Services: The functionality of the App allowing users to access free-to-play games.
  • User: Any individual who downloads, installs, or uses the App.

Data Controller

The entity responsible for the processing of your Personal Data is PlatinumArcade.

Company Address:
Sheikh maltoon town
Mardan, 23200
Pakistan

Data Protection Officer

Should you have any questions, concerns, or requests relating to the processing of your personal data or wish to exercise any of your rights under the applicable data protection legislation, you are encouraged to contact us at: [email protected]. We will ensure your query is handled promptly, transparently, and in full compliance with the GDPR and relevant data protection laws.

All formal communications addressed to PlatinumArcade concerning data privacy matters should be submitted by email. For legal and procedural purposes, any correspondence sent by email shall be deemed received on the next business day following the date of transmission, unless an automated error or delivery failure is reported.

Principles of Data Processing

PlatinumArcade is firmly committed to safeguarding the fundamental rights and freedoms of individuals, particularly the right to privacy, and to upholding the highest standards of data protection and regulatory compliance. In line with the EU General Data Protection Regulation (GDPR) and relevant applicable legislation, we operate under a robust data protection framework guided by the following core principles:

  1. Lawfulness, Fairness, and Transparency – All personal data is processed lawfully, fairly, and in a transparent manner.
  2. Purpose Limitation – Personal data is collected for specified, explicit, and legitimate purposes.
  3. Data Minimisation – Only data that is strictly necessary to achieve the identified purpose is collected and processed.
  4. Accuracy – Every reasonable step is taken to ensure that personal data is accurate, complete, and kept up to date.
  5. Storage Limitation – Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected.
  6. Integrity and Confidentiality (Security) – PlatinumArcade implements appropriate technical and organisational security measures to ensure the confidentiality, integrity, and availability of personal data.
  7. Accountability – As a data controller, PlatinumArcade takes full responsibility for its data processing activities and can demonstrate compliance with all applicable data protection obligations.

Types of Personal Data Collected

Minimal Data Collection for iOS App:

Platinum Arcade is designed as a free-to-play entertainment application with minimal data collection. The following describes what data may be collected:

1. Technical Data via iOS App Usage

When you use the Platinum Arcade app, iOS may automatically collect certain technical data including:

  • Device type and model
  • iOS version
  • App version
  • Crash reports (if enabled)
  • Performance analytics (if enabled)

2. Third-Party Game Data

When you access games through the app, third-party game providers may collect data according to their own privacy policies. We encourage you to review the privacy practices of these third-party game providers.

3. No Registration Required

Platinum Arcade does not require user registration, login credentials, or the collection of personal identification information such as name, email address, phone number, or payment information. No account creation is necessary to use the app.

Purpose and Legal Basis of Processing Personal Data

Platinum Arcade processes Personal Data for specific, legitimate, and well-defined purposes, in full compliance with the General Data Protection Regulation (GDPR) and relevant data protection laws.

Primary Purposes of Processing:

  1. App Functionality: To provide and maintain the functionality of the Platinum Arcade app, ensuring games load correctly and the app operates smoothly.
  2. Improving User Experience: To enhance the functionality, usability, and overall quality of our App. This enables us to offer a more seamless and responsive experience.
  3. Analytics and Research: Technical data may be used for internal analytics, research, and statistical purposes to improve operational performance and support strategic decision-making.
  4. Compliance and Legal Obligations: We may process your Personal Data to meet our obligations under applicable laws and regulations, to respond to lawful requests and legal processes, and to comply with directives issued by competent authorities or regulators.

Legal Grounds for Processing:

Platinum Arcade only processes Your Personal Data when it is lawful to do so under Article 6 of the GDPR. The primary legal bases for processing include:

  1. Legitimate Interests – We may process your Personal Data where it is necessary for the pursuit of our legitimate interests, such as ensuring app functionality, security, and improvement, provided such interests are not overridden by your fundamental rights and freedoms.
  2. Compliance with Legal Obligations – Processing is carried out where required to satisfy legal obligations to which we are subject, including those imposed by applicable laws, regulatory authorities, or court orders.
  3. Consent – In cases where none of the above legal bases apply, we will only process your Personal Data with your explicit, informed, and freely given consent (such as for optional analytics).

Sharing of Personal Data

Platinum Arcade may disclose Personal Data only under strictly controlled circumstances, ensuring full compliance with applicable data protection laws.

  1. Intra-Group Data Sharing: Personal Data may be shared with affiliated companies for internal legitimate purposes of administrative coordination, compliance with regulation, and service enhancement. All intra-group transfers are subject to standardized data protection practices.
  2. Use of Trusted Third-Party Service Providers: Platinum Arcade engages with third-party service providers for key business activities, including IT infrastructure, data analysis, and customer service. Third-party service providers are engaged at levels of GDPR-compliant data protection and with commitments of strict confidentiality for all Personal Data.
  3. Third-Party Game Providers: When you access games through our app, you interact with third-party game hosting services. These third parties may collect and process data according to their own privacy policies. Platinum Arcade acts as a gateway to these services and is not responsible for their data collection practices.
  4. Disclosure to Public Authorities: Where required by law, Platinum Arcade may disclose Personal Data to competent regulatory authorities, law enforcement bodies, or judicial entities. Such disclosures are limited to what is legally necessary.

International Data Transfers

Transfers of personal data outside the EU/EEA are only conducted where appropriate safeguards are in place such as European Commission-approved Standard Contractual Clauses or equivalent mechanisms to ensure that personal data receives an adequate level of protection consistent with EU data privacy standards.

Data Retention

We retain your Personal Data for no longer than the period required to fulfil the specific purposes for which it was gathered, according to applicable legal and regulatory provisions and our internal data retention policies.

Once the relevant retention period expires or we no longer require the data, we take reasonable measures to securely and irretrievably erase or anonymize your Personal Data, with industry-appropriate security protocols in effect to prevent any unauthorized use, access, or disclosure.

Given the minimal nature of data collection in Platinum Arcade, most technical data is retained only for as long as necessary for app functionality and diagnostic purposes.

Security and Confidentiality

Your Personal Data is processed and stored with the most available security solutions, employing industry best practices such as top-grade encryption protocols, stringent access control standards, and comprehensive, ongoing personnel training programs to ensure data protection awareness for all levels.

Your Personal Data is only accessible by authorized individuals and trusted third-party contractors who are strictly subject to confidentiality and data protection obligations to ensure that your data is protected against use, disclosure, or breach on unauthorized grounds at all times.

Your Rights

Under the General Data Protection Regulation (GDPR), You are entitled to exercise a comprehensive set of rights concerning Your Personal Data, including but not limited to:

  1. Right of Access: You have the right to obtain confirmation as to whether Your Personal Data is being processed, and to access such data.
  2. Right to Rectification: You may request the correction of any inaccurate or incomplete Personal Data we hold about You.
  3. Right to Erasure ("Right to be Forgotten"): You can request the deletion of Your Personal Data in certain circumstances where its retention is no longer necessary or lawful.
  4. Right to Restriction of Processing: You may ask us to limit the processing of Your Personal Data under specific conditions.
  5. Right to Data Portability: You have the right to receive Your Personal Data in a structured, commonly used, and machine-readable format.
  6. Right to Object: You can object to the processing of Your Personal Data on grounds relating to Your particular situation, including for direct marketing purposes.
  7. Right to Withdraw Consent: Where processing is based on Your consent, You may withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
  8. Right to Object to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing, including profiling.

To exercise any of these rights, please submit a formal written request to [email protected]. We are committed to responding promptly and transparently in accordance with applicable data protection laws.

Lodging a Complaint

If You believe that Your data protection rights have been violated or infringed upon in any way, You have the right to lodge a formal complaint with the relevant data protection supervisory authority in your jurisdiction or in Pakistan.

We encourage You to first contact us at [email protected] to address any concerns, but You retain the right to escalate the matter to the appropriate supervisory authority at any time.

User Responsibilities

By downloading, installing, or using the Platinum Arcade app, you expressly confirm that you are at least 17 years of age (or the legal age in your jurisdiction), as access to our App and Services is strictly limited to individuals who meet this minimum age requirement in accordance with applicable laws and regulations.

Additionally, you affirm that you will use the app in compliance with all applicable laws and regulations in your jurisdiction.

No Cookies or Tracking

The Platinum Arcade iOS app does not use cookies or similar tracking technologies for analytics, advertising, or profiling purposes. Your usage of the app is therefore free from cookie-based data collection, and no tracking is performed for behavioural or marketing purposes within the app itself.

Please note that when you access third-party games through the app, those games may use their own tracking technologies. We encourage you to review the privacy policies of third-party game providers.

Free-to-Play and No Real Money Transactions

Platinum Arcade is a free-to-play entertainment application. The app does not collect payment information, facilitate real money transactions, or process financial data. All games are provided free of charge with no deposits, withdrawals, or real money gambling functionality.

Changes to the Privacy Policy

This Privacy Policy may be updated from time to time. We will clearly communicate any significant changes; however, You are encouraged to review this Policy regularly to stay informed of any updates. The "Last Updated" date at the top of this Policy indicates when it was last revised.

Continued use of the Platinum Arcade app after changes to this Privacy Policy constitutes your acceptance of such changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us:

Email:
[email protected]

Telephone:
+59995641707

Company Address:
Sheikh maltoon town
Mardan, 23200
Pakistan

© 2025 PlatinumArcade. All Rights Reserved.